Help center

Support & User Guides

Find everything you need to set up, manage and grow your HOTELO account: payments, bookings, website, statements, marketplace and more.

HOTELO Help Center

Everything you need — in one place.

The HOTELO Help Center is your practical guide for all platform features: from connecting your WebHotelier account to managing bookings, payments, pricing, support, and day-to-day operations.

The Help Center is currently under development. You can preview the structure below and contact support for anything you need.

Support Categories

1. Getting Started with HOTELO

Step-by-step onboarding
Setting up commissions
Connecting to WebHotelier
Property configuration

2. Direct Booking Engine

How the engine works

Managing rates & availability
Cancellations & policies
Guest experience

3. Payments & Security

How Platform Collect works
3D-Secure payments
Refunds & payouts
Stripe account settings

4. Website & Content

Editing texts & photos
AI-powered translations
SEO recommendations

5. Marketplace Services

What add-ons are available
How billing works
How to activate services

6. Billing & Statements

How commissions are calculated
Monthly statements
Invoicing
Tax information

7. Technical Support

Troubleshooting
Browser compatibility
Requesting API access

Contact Support

We respond within 24 hours.